System Capabilities for Online Sessions
A high-speed Internet connection is necessary for video conference sessions and loading shared documents without lag time. Customers are responsible for obtaining and maintaining any third-party software, such as Google Docs. We are not responsible for any loss in service or issues with third-party software. For online sessions, customers must be equipped with headphones or earbuds and a webcam.
Customers are responsible for checking their email for information, instructions, and documents. We are not responsible for consequences that ensue from failure to check email for updates, revisions, resources, or support. Customers who are not comfortable opening web pages or using email are not a good fit for our online services.
Rescheduling a Session
If you need to reschedule a session, please do so using the calendar app through which you originally scheduled the session. (Link in your confirmation email.) Alternatively, please send an email to firstname.lastname@example.org. Rescheduling a session less than 24 hours prior to the scheduled session start time is subject to a $50 fee.
If a customer does not arrive on time for a session, an attempt will be made to contact the customer via all channels provided to us. If a late start is unavoidable, please notify us via email: email@example.com. We will utilize whatever portion of the session can be completed before the scheduled end time. No refund will be given for the missed part of the session.
Cancellation / Rescheduling Policy
Cancellations made less than 24 hours prior to the scheduled session start time are subject to a $50 fee. If a customer does not show up for a scheduled session without prior arrangement, the full cost of the session is still due and the time will not be made up.
Interruption of Service
We are not responsible for loss of service due to any hardware, software, or connectivity issues that originate on the customer’s end. In the case of loss of service of more than a minute that originates with us, the session time will be made up in a way that fits the customer’s schedule, within 10 days of the originally scheduled time. In the case of a complete loss of service that originates with us, an attempt will be made to utilize an alternate channel. If an alternate channel is not available, the session will be rescheduled at the customer’s convenience, within 10 days of the originally scheduled time.
The products and services offered by Megan Barnhard and Write with Megan do not come with any warranty, expressed or implied. We cannot guarantee improved performance, promotion, or acceptance to a program or position. We do not offer refunds for services already received. If you are unhappy for any reason, please send an email to firstname.lastname@example.org to let us know how we may improve your experience.
If you have any doubts or questions about these Terms & Conditions, please contact us before making your purchase: